Documentation & Help Center

Go to your Bol.com seller account → Settings → API settings. Create a new API application and copy your Client ID and Client Secret. Enter these on the BolMoneybird settings page and click 'Connect'. BolMoneybird will automatically test the connection.

Go to Moneybird → Settings → Developer → Personal API tokens. Create a new token with full permissions. Copy the token and enter it on the BolMoneybird settings page. Your administration will be automatically detected.

You can configure how often orders are fetched (every 5-15 minutes), whether FBR and/or FBB orders are synchronized, and how many months of historical orders are fetched during the initial sync. All settings are adjustable via Settings → Synchronization.

By default, all products receive your configured VAT rate (usually 21%). Via Settings → Tax you can set exceptions per EAN code or product title. For example: books (9%) or export products (0%). The mapping is applied during every sync.

When a customer returns a product on Bol.com, BolMoneybird automatically detects this. A credit invoice is created in Moneybird that offsets the original sales invoice. This keeps your administration always in balance.

Check if your API tokens are still valid. Bol.com tokens don't expire, but Moneybird tokens can be revoked. Go to Settings → Connections to check the status.

If orders aren't syncing, check: 1) Is sync enabled? 2) Have you reached your order limit? 3) Are there errors in the sync logs? Go to Sync → Logs for details.

If invoices aren't being created, check if your Moneybird settings are complete: VAT rate, revenue category, and workflow must be configured.

After registration, you'll be guided through a simple wizard. You enter your Bol.com Client ID and Client Secret (found in your Bol.com seller account under API settings). BolMoneybird tests the connection immediately and your password is never stored.

You enter your personal Moneybird API token. Create one via Moneybird → Settings → Developer → Personal API tokens. BolMoneybird automatically detects your administration and can create invoices right away.

BolMoneybird syncs order data (order number, products, amounts, VAT), customer data (name, address), and return information. All data is stored encrypted.

Depending on your plan, orders are automatically synced every 5 to 15 minutes. You can also manually trigger a sync from the dashboard.

When a customer returns a product on Bol.com, BolMoneybird automatically creates a credit invoice in Moneybird. This keeps your bookkeeping always up-to-date.

Absolutely. All API tokens are stored encrypted with AES-256 encryption. Your passwords are never stored — only the API tokens you create yourself. Our servers run on Cloudflare's secure infrastructure.

Yes, with the Unlimited plan you can connect multiple Bol.com seller accounts to the same Moneybird administration (+€5/extra account). Ideal if you manage multiple shops.

BolMoneybird has built-in error handling and automatically retries failed syncs. You'll be notified of persistent issues and can view sync logs in your dashboard.

Yes, you can cancel your subscription at any time. You keep access until the end of the current billing period. There are no cancellation fees.

Yes, BolMoneybird supports both Bol.com Netherlands and Bol.com Belgium. VAT rates are automatically applied correctly based on the country of sale.